Based in Brisbane/Australia, we have two fulfilment centres in Australia, & Asia.

Deliveries are approx 5-15 days from dispatched.

Due to the high volume of parcels in the Australian postal network, Australia Post has advised your order may be impacted with possible delays up to 5– 10 days on top of the expected delivery time.

If your order has exceeded the delayed time frame above, we ask that you lodge an inquiry directly with Australia Post here or get in touch with our support team, where an inquiry will be lodge on your behalf.

We understand that these are uncertain times for all pet parents, and we want to assure you we are working closely with our delivery partners to ensure we get your orders to you and your pets as quickly as possible.

More information can be found at Australia Post.

Interstate and Regional Delays

Paw Unleashed is doing everything possible to keep delivering to our pet parents. Our centres remain open and our team are picking your orders every day.

Items excluding custom orders will be shipped within 1 - 3 business days of payment clearing.  Custom orders will be shipped within 3 - 7 business days of payment clearing.

International shipping 

Paw Unleashed adds tracking to all purchases.  We are not responsible for goods lost by the postal system. Tracking numbers will be available within 3-5 Business days. 

Delivery time will depend on your country. (Usually between 10 - 20 days however delays can occur.)  All standard size international orders are shipped via with tracking. 

Any duties payable for your country will be the buyers responsibility. Please watch your tracking closely to see if customs has the item.  If your item is delayed by customs contact them with your tracking reference to find out the duties payable. 

We want you to be delighted with your purchase, we take great care in packaging and shipping our products - it will arrive carefully packaged, no matter where you are located in the world.

Please note that Paw Unleashed can not take responsibility for items lost or damaged in the post.