Have you got a question for us? Great! We'd be happy to answer - just check out our frequently asked questions below.

If you don't find the answer you're looking for, feel free to get in touch with our Customer Service team. We're here to help!

Q: How do I return an item(s)?

If you find that you're unhappy with an item you've purchased from us, we have a hassle-free returns policy as well as a dedicated support team to make everything right for you. Simply contact us and we can sort everything out. Please note that no credits or refunds can be given without first speaking to our support team.

See our returns page for more information, including a list of items exempt from return.

Q: Where is my order?

When you place an order online at Paw Unleashed, you will receive a confirmation email with a tracking number that you can use to track your order on its journey to your doorstep.

Check our shipping page for delivery time estimates, or if you think there might be an issue, feel free to contact us.

Q: How much will shipping cost me?

Good news! We offer free shipping worldwide

Q: Where are you based? / Where are items coming from?

Paw Unleashed is based in Brisbane, and we are an Australian brand, depending the location that you are from, your order will be shipped from the warehouse that is closer to your location.

Q: Can we support other companies/brands?

Yes absolutely, as long as you can handle supporting different brands this is not an issue for us.

Q: What are preset filters?

These are downloadable filters made by Paw Unleashed. They can help enhance and beautify your photo with just a tap through Lightroom. We highly recommend this if you want to grow your IG account and make your feed look nice and professional.

Q: What do commissions mean? How are they earned?

When being an Ambassador for Paw Unleashed, if someone purchases from our store using your personalised discount code, you'd get 10% commission of the sale. So if someone were to buy $50 worth, you'd have $5 under your name, you can have this as money paid to you or you can get free items from our store.This can be tracked through the portal of our program.

Q: How often you give out free items?

Paw Unleashed gives out monthly free gifts with competition, random giveaways, also being an ambassador gives you more benefits.

Q: How long are delivery times?

It is usually 5-15 days after shipment from our warehouse. We rarely experience items getting delivered for more than this. However for cases during peak season, possibilities of delays are higher due to the increasing number of parcels everyday.